Since quality communication is paramount in the online classroom (as well as the onground classroom) I have put a lot of focus in improving communication with students. Student confusion and sense of being abandoned is very common if the instructor is not making their presence known. I believe it is also important to make myself available outside of the class as well. Here are some ways I've tried to improve my student satisfaction and student success through improved communication (and my availability).
• Descriptions of instructional innovations attempted and evaluations of their effectiveness.
Online students: I tried midterm and final phone critiques with students. Overall students were pleased but it became impractical terms of time and scheduling.
• Descriptions of non-traditional teaching settings, such as work with laboratory assistants, special help sessions; work with students during office hours, out of classroom contact of all kinds with students.